THEME: INNOVATION & TECHNOLOGY-BASED TOURISM  

1. Towards an Understanding of Employees’ Intention to Use Robots 
   Monizaihasra Mohamed, N Alia Fahada W Ab Rahman & Farizah Sulong                                                               

2. The Evaluation of Usability of I-Rehlah Prototype Based on Experts’ Consensus Using Fuzzy Delphi Analysis                     
   Mohammad Imran Ahmad, Mohammad Najib Jaffar, Ahmad Syukri Adnan & Naqibah Mansor        

3. Exploring Customers’ Attitudes and Behaviours Towards Using Mobile Marketing Before, During, and After Visiting Restaurants in  Saudi Arabia
   Mshari Aljabr, Romana Garma & Colin Drake                                                      

4. Dive Site Attractiveness Index (DSAI) as an Innovation in Scuba Diving Tourism: A Case of Perhentian Islands              
   Nurul Haqimin Mohd Salleh, Norlinda Mohd Rozar, Noor Apandi Osnin, Mohd Safuan Che Din, Nurul Asmidah Mohd Azli & Sharifah Noor Ridzwan Syed Muhammad                     

5. The Effectiveness of Online Conservation Marketing for Relationship Marketing Between Conservation Organisations and Businesses         
   Nur Amalina Mohamad Zaki, Zuha Rosufila Abu Hasan, Safiek Mokhlis, Shahriman Abdul Hamid & Mohd Saiful Izwaan Saadon                          

6. Service Robot Adoption Among Employees: A Cultural Perspective           
   N Alia Fahada W Ab Rahman, Monizaihasra Mohamed & Farizah Sulong                                   

7. A “New Normal” Conceptual Approach; Augmented Reality (AR) Tourism in Terengganu    
   Faizal Mustapha, Fathilah Ismail, Mohd Khairul Hafiz Muda, Mohd Na’im Abdullah, Mohd Saffuan Yaakob & Mohd Norfaiz Kadir                            

8. Tourists Satisfaction Towards Smart Tourism Services in Malaysia              
   Izza Nazura Mohamed Sofian, Siti Falindah Padlee & Noor Zatul Iffah Hussin                          

9. Tourists Responses to the Use of Mobile Augmented Reality for Travel              
   Nur Shuhadah Mohd & Hairul Nizam Ismail                                        

10. Agritourism Entrepreneurs on the Other Side: Motivation and Challenges          
    Tan Yi Wei & Azreen Rozainee Abdullah 

11. A Personalized Travel Recommender System Using Fuzzy Analytic Hierarchy Process                
    Ily Amalina Ahmad Sabri, Noor Maizura Mohamad Noor, Noraida Haji Ali & Fathilah Ismail 

     

    THEME: INNOVATION & TECHNOLOGY-BASED TOURISM  

     

12. How Cognitive Appraisals and Maladaptive Coping Explain the Behavioural Intention of Health Tourists?           
    Seow Ai Na, Choong Chee Keong & Choong Yuen Onn

13. Developing A Framework on Success Performance of Community Based Homestay Tourism Programme: An Evidence from Insider of Homestay Perspective         
    Nor Syuhada Zulkefli, Roslizawati Che Aziz & Aifa Rozaini Mohd Radzol     

14. Factors that Determine Tourist’s Purchase Intention toward Kelantanese Local Cuisine   
    Nurul Fardila Abd Razak, Abdullah Muhamed Yusoff, Nur Azimah Othman, Derweanna Bah Simpong & Noriza shak   

15.  An Exploratory Study of the Usage of Electronic Platform for Conservation Marketing Among Education Environmental Centres (EEC) In Malaysia              
    Nur Amalina Mohamad Zaki, Zuha Rosufila Abu Hasan, Safiek Mokhlis, Shahriman Abdul Hamid & Mohd Saiful Izwaan Saadon                        

16. Analysis of Visitors’ Experiences at The Old Melbourne Gaol
    Anh Viet Le, Thu Huong Nguyen & May Raquel Sadiasa Cruz          

17. The Relationship Between Service Failure, Service Recovery and Airline Passenger Satisfaction         
    Siti Falindah Padlee, Nurul Athira Izzati Zamri, Wan Norhayati Mohamed, Fathilah Ismail, Siti Nur `Atikah Zulkiffli, Noor Zatul Iffah Hussin & Zaleha Mohamad   

18. Petrographic Features and Modelling of Some Waterfall Rocks in Kenyir Lake, Terengganu: A Microscopic Perspective Approach in Sustainable Geotourism    
    Muhd Nur Ismail Abdul Rahman, Ahmad Norzaimie Roslan, Nor Bakhiah Baharim, Azman Abdul Ghani & Che Aziz Ali     

19. Customer Restaurant Selection Factors in Vegan Restaurants: An Evaluation of Online Reviews in Melbourne Vegan Restaurants 
    Anh Viet Le, Thu Huong Nguyen & Joel Francis F. Hernandez   

20. Collaborative Planning for the Environmental Sustainability of the Hajj        
    Abdullah Abonomi, Terry De Lacy & Joanne Pyke     

21. Sustainable Development of the Environmental Supply in the National Park: A Case from Pha Taem National Park, Thailand   
    Mayuree Nasa Khan, Mongkol Khan, Taraton Boongthong, Fatimah Hassan & Wassana Surawood 

22. An Analysis of Competitive Capabilities and Accommodation Performance for Small and Medium-Sized Accommodations (SMSAs) In East-Coast of Malaysia During the Covid-19 Pandemic   
    Siti Nur ‘Atikah Zulkiffli, Siti Falindah Padlee, Nur Farah Zafira Zaidi & Noor Zatul Iffah Hussin       

    THEME:  TOURISM MANAGEMENT, MARKETING AND HOSPITALITY     

23. Chinese Food Culture and Festival: Role and Symbolic Meaning Among Hokkien Millennials
    Wan Zainal Shukri Wan Hafiz, Gan Mei Yen, Abdul Wahab Mohamad Rahijan & Wenjie Cai          

24. Modelling Factors Affecting Religious Tourism Flows to Saudi Arabia   
    Eman Alanzi, Nada Kulen & Thu-Huong Nguyen   

25.  The Impact of International Tourist Arrivals on Economic Growth Under Dengue Fever Risk in Malaysia     
    Chuie Hong Tan & See Nie Lee   

26. Tourism Product Quality Perceptions and Big Spenders’ Travel Intentions in Malaysia: A Comparative Study of Southeast Asian and Middle Eastern Countries   
    Zaliha Zainuddin, Mazni Saad & Mohd Hanafi Azman Ong 

27. From Creation of the Universe to a Whale Rider: Exploring Traditional Tales in the Digital Promotion of New Zealand   
    Norhanim Abdul Razak   

28. Study on the Impact of CSR and Social Media Engagement on Tourist Destination Brand Loyalty in Sustainable Development Nature-Based Tourism   
    Mona Fairuz Ramli, Muhammad Aizat Md Sin, Ahmad Shabudin Arifin & Abdul Ghafur Hanafi     

29. Turnaround Management Through Business Process Re-Engineering for SBH Hotel, Bandung, Indonesia   
    Sarah Febe Stefani & Deddy Priatmodjo K     

30. Domestic Tourists New Dining Behaviour in Relation to Covid-19 at Island Setting in Terengganu, Malaysia 
    Norsyakira Ahmadi, Mohd Hairi Jalis, Fathilah Ismail, Abdul Wahab Mohamad Rahijan & Wan Zainal Shukri Wan Hafiz    

31. An Analysis of Intention to Do Ecotourism  in the New Norm: A Comparative Structural Model Between Malaysia and Indonesia 
    Yuary Farradia, Hari Muharam & Salmah Azzubaidi   

32. Food Neophobia, Familiarity, and Willingness-To-Try Malaysia Local Foods Among Sojourners in Terengganu   
    Nur Asma Mohd Hafizi, Abdul Wahab Mohamad Rahijan, Fathilah Ismail & Wan Zainal Shukri Wan Hafiz     

33. Factors Influencing Intention on Selecting Tourism Destination: Case Study Sumai Hotel
    Zaleha Mohamad, Zaliha Zainuddin, Wan Nurdiyana Wan Mahyuddin & Khyrizan Abu Jalil

34. Factors Influencing Travel Behavioural Intentions of International Tourists to Saudi Arabia Arabia
    Nadin Almadani, Thu-Huong Nguyen & Scott Bingley   

35. Augmented S-O-R Model on Educational Tourism in Malaysia: Educational Tourist, Institutional and Destination Perspectives   
    Alfian Thomas, Hassnah Wee, Faiz Izwan Anuar & Norliza Aminudin 

36. Antecedents of Word-Of-Mouth Generation in Medical Tourism 
    Ching Ying Tian, Seow Ai Na & Lam Siew Yong

37. Exploring the Concept of Kota Kinabalu City as an Urban Ecotourism  Destination
    Nattana Simon, Fiffy Hanisdah Saikim & Awangku Hassanal Bahar Pengiran Bagul         

38. Cultural, Architectural, ‘Sense of Place’ and Sufistic Beliefs in Mosque Tourism Case Study: Masjid Ar-Rahman, Pulau Gajah, Kelantan
    Azizi Bahauddin & Safial Aqbar Zakaria

39. Intangible Heritage Tourism: The Nepalese Diaspora in Malaysia 
    Kavitha Subaramaniam, Swagata Sinha Roy & Devendra Kumar Budakoti  

40. Aesthetic Quality of Island Tourism in Malaysia’s East Coast Region: Does Duration of Stay Matter in Satisfying Tourists?      
    Mazni Saad, Ainun Khadijah Lokman, Mohd Hanafi Azman & Nor’Ain Othman

41. Measuring the Tourist Satisfaction on Ecotourism  Service Quality at Kuala Tahan National Park: An Investigation on Visitors Perceptions  
    Aleff Omar Shah Nordin, Mohd Rahimi Abdul Halim & Siti Nur Atiqah Mohd Masri       

42. A Netnography Examination of Tripadvisor Reviews: A Case Study of The StRegis Hotel Kuala Lumpur   
    Izyanti Awang Razli, Mohd Noor Ismawi Ismail, Sharifah Damiah Husna Syed Amir Shah & Hanisah Ismail

43. Influencing Factors Of 7ps on Consumer Purchase Intention of Halal Tourism in Kano-Nigeria
    Sulaiman Yahya & Shaizatulaqma Kamalul Ariffin

    THEME:  CURRENT ISSUES IN TOURISM HOSPITALITY                 

44. Travel Bubble: Risk Anxiety, Risk Attitude and Intention to Travel During Covid-19 Outbreak     
    Juliana Langgat, Marry Tracy Pawan, Noor Fzlinda Fabeil & Khairul Hanim Pazim   

45. Proposed Marketing Strategy for Tourism Using Virtual Reality (VR) During Covid-19 (Study Case: Labuan Bajo)     
    Cindy Claudia Tamarin, Neneng Nurlaela Arief & Agnesia Candra Sulyani

46. An Assessment of Collaborative Governance in Networking for Contents Tourism
    Satoshi Ishida   

47. Contemporary Issue of Destination Marketing: The Impact of Flood and Drought Towards Water Supply in Kuala Lumpur     
    Nur Amalina Mohamad Zaki, Siti Falindah Padlee, Siti Nur ‘Atikah Zulkiffli, Fatimah Che Sulaiman, Mohd. Sofiyan Sulaiman & Effi Helmy Ariffin

48. Review of Theories and Model of Research on Liminality in Tourism   
    Farzanna Yashera Abdulla & Jabil Mapjabil

49. Management Control Systems and Lodging Business Model in Japanese Ryokans 
    Tomohiro Kaminaka, Zubir Azhar & Dayana Jalaludin

50. Tourism and Water Use in Malaysia: A Review   \
    Zuraini Anang, Noorhaslinda Kulub Abdul Rashid & Azlina Abd. Aziz   

51. Reading Tours into Malaysian Narratives: Locales in The Garden of Evening Mists and the Night Tiger
    Swagata Sinha Roy & Kavitha Subaramaniam   

52. The Impact of Covid-19 Pandemic on Micro & Small Scale Tourism Entrepreneurs: A Literature Review
    Natasya Farhana Nazry & Jabil Mapjabil   

53. Measures Taken by the Hoteliers to Overcome the Covid-19 Impact
    Noor Azimin Zainol, Eshaby Mustafa & Nurhazani Mohd Shariff   

54. Australian Hotel Organisations and Their Pre and Mid Covid-19 Organisational Resilience 
    Kathleen Pittello, Kartik Malik, Abhishek Pandya, Sai Sireesha Gunturi & Thu-Huong Nguyen

55. Sustainability Factors Influencing Tourists’ Destination Choice During the Covid-19 Pandemic
    Arthur Filipe de Araújo, Maria Isabel Marques, Maria Teresa Candeias & Armando Luís Vieira   

56. Impact of Covid-19 on Event Industry: Event Audience Readiness Towards Event Digitization
    Marry Tracy Pawan & Juliana Langgat

57. A Conceptual Paper of Spiritual Tourism Model (ISToM)    
    Siti Salwa Md Sawari, Zaleha Mohamad, Nor’ain Othman & Amirul Eimer Ramdzan Ali

58. Impact of Covid 19: A Qualitative Study Golfing Activities for Sports Tourism Management in Terengganu
    Jassmin Johari